Frequently Asked Questions
At The Building Maintenance Company we seemed to get asked the same questions on quite a regular basis, with this in mind we thought we would put all of those FAQs in to our latest blog.
Do you work for the general public?
Unfortunately not, our service is business to business, although we do work for some large housing associations.
What are your response times?
At The Building Maintenance Company we do not set our own response times, we like to work with our clients and fit our service around their individual needs.
How much does your service cost?
We do not have a set cost for our service. We tend to work with our clients to make sure that they get the most cost effective service and rates are based on their individual needs. We take in to account location, volumes of work and economies of scale when discussing this with our customers.
Do you apply mark ups on services?
Yes, we mark up materials, plant and specialist subcontractors.
Which areas do you cover?
We cover the whole of the UK, from Central Scotland to the Midlands we use our own directly employed engineers, and for the rest of the UK we have a network of contract partners.
Are contract partners pre-vetted?
Yes, all of our contract partners are pre-vetted and approved by our H&S Manager. All of our sub-contract partners work to The Building Maintenance Company standards and are subject to the same routine audits as our own directly employed engineers.
What are your core areas?
Across our geographical footprint our core areas are the North East, North West and Yorkshire.
Do all of your employees carry Identification?
Yes, all of our employees are issued with company I.D and they wear company uniform at all times.
Are your employees CRB checked?
Yes, all of our employees are CRB checked. They are also undergoing CTC (Counter Terrorism Checks) allowing them to work in secure buildings where there may be sensitive information.
What percentage of your work is sub-contract out?
We normally say between 5-10% as standard. We know that in 2013 7% of our work was sub-contracted, so 5-10% is pretty accurate figure.
Are all of your engineers fully qualified?
Yes, all of our engineers are fully qualified and/or time served.
How quickly can you mobile a new contract?
As reactive maintenance specialists we are set up to act fast, a straight forward maintenance contract can be mobilised within two weeks.
Do you charge for quotes?
No, all of our quotations are provided free of charge within 7 days, unless otherwise specified.
What are your standard payment terms?
Our payment terms are 30 days from date of invoice, however, we do understand that this does not apply to everyone and are always willing to work with customers to make sure they receive payment terms that suit them.
Are you accredited by any professional bodies?
Yes, currently we are accredited by CHAS, Construction Line, Safe Contractor, SSIP, NICEIC and Altius.
If you have any further questions or queries, please contact us on 0845 601 3684 or firstname.lastname@example.org